Wednesday, 24 April 2013

Overview of Quality Management

The Quality Management component (QM) is part of the integrated R/3 System.  With the functions of the Quality Management (QM) module, you can implement the most important elements of a QM system, as specified in ISO 9000. 

You use the QM component functions for the following quality management work:

Quality planning

Basic data for Quality Management 
Inspection planning 
Quality assurance
Quality inspection 
Quality certificates 
Quality control 
Quality notifications 
QM information system 
In addition,
it controls the creation of quality certificates and manages problems with the help of quality notifications.

Features and Benefits of SAP QM
The QM application component fulfills the following tasks:

Materials Management

Manages quality information for materials, vendors and manufacturers
Releases vendors and manufacturers; Monitors their QM systems
Manages the release status of delivery relationships, for example model or series deliveries
Evaluates vendors on the basis of quality using quality scores from audits, goods receipt inspections, and problem notifications
Dispatches quality documents (quality agreements, technical delivery terms) when requests for quotations and purchase orders are received
Requests quality certificates and monitors their receipt 
Triggers source inspections to be carried out at the vendor’s premises before the vendor is due to make a delivery
Triggers inspections for goods movements, for example, goods receipt
Blocks payments until inspection lots are accepted
Manages the inventory of goods during the inspection and takes the goods being inspected into account for materials planning purposes
Transfers inspection results to batch characteristic values
Carries out batch determination using characteristic values from quality inspections
Monitors the shelf-life of batches and the deadline for recurring inspections
Manages problems using quality notifications and processes complaints against the vendor
Integrates inspection planning and work scheduling
Handles inspection characteristics and setup characteristics for operations
Manages quality inspections for manufacturing orders
Handles in-process inspections during production at freely defined inspection points
Triggers final inspection upon goods receipt from production
Manages partial lots of a material during production that differ in quality and assigns partial lots to batches
Confirms quality and quantity information for manufacturing orders
Monitors production quality with the help of control charts and determines process capability scores
Manages problems in production using quality notifications and by processing corrective tasks
Sales & Distribution
Manages customer-related quality information
Triggers an inspection at shipping when the delivery is created
Creates quality certificates with the delivery
Manages problems in sales & distribution with the help of quality notifications and by processing customer complaints
Settles appraisal and nonconformity costs

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